Hammer Defense E-Commerce Customer Service Policy
At Hammer Defense, we are committed to providing top-tier customer service to ensure your shopping experience is smooth, secure, and hassle-free. Please review our policies regarding orders, shipping, returns, and support below.
1. Order Processing & Fulfillment
• Orders are processed within 1-3 business days of purchase.
• Customers will receive an order confirmation email upon purchase and a tracking number once the order has shipped.
• If an item is out of stock, we will notify you immediately with the option to wait for restock, select an alternative product, or receive a refund.
2. Shipping & Delivery
• We offer standard shipping.
• Estimated delivery times:
o Standard Shipping: 5-7 business days
• Shipping delays caused by carriers, weather, or other external factors are outside our control, but we will work to resolve any issues promptly.
• If you have not received your order within the expected timeframe, please contact us at info@hammerdefenseproducts.com
3. Returns & Exchanges
• 30-Day Money-Back Guarantee: If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
• Items must be unused, in original packaging, and include all accessories to qualify for a return.
• Defective or damaged items: If your product arrives damaged or defective, contact us within 7 days of delivery for a free replacement or full refund.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
📩 To start a return, please email info@hammerdefenseproducts.com with your order number and reason for return.
4. Customer Support & Response Time
• We strive to respond to all inquiries within 4 hours (during business hours).
• Support is available via email, info@hammerdefenseproducts.com.
5. Warranty & Product Support
• All Hammer Defense products come with a 1-year limited warranty against manufacturer defects.
• Warranty claims must include proof of purchase and details of the defect.
• Warranty does not cover:
o Normal wear and tear
o Damage due to misuse, accidents, or unauthorized modifications
📩 To submit a warranty claim, email info@hammerdefenseproducts.com with your order number, photos, and description of the issue.
6. Order Cancellations & Changes
• Orders can be modified or canceled within 12 hours of purchase.
• Once an order has been shipped, cancellations are not possible, and you must process a return upon delivery.
7. Contact Us
For any questions or support, reach out to us at:
📧 Email: info@hammerdefenseproducts.com
At Hammer Defense, your safety and satisfaction are our top priorities. Thank you for trusting us with your self-defense needs!
